Refund Policy - Sucurinet

Refund Policy

This Refund Policy applies to all digital ESET Antivirus products purchased from Sucurinet. Because our products are delivered instantly via email and contain digital license keys, refund eligibility follows strict digital goods compliance standards.

1. Digital Product Nature

All ESET licenses sold by Sucurinet are non-returnable digital goods. Once a license key has been delivered or activated, it cannot be returned, revoked, or reissued, making refunds limited.

2. Refund Eligibility

You may be eligible for a refund only under the following conditions:

  • You purchased a product by mistake and did not receive or view the license key.
  • You received an incorrect product that does not match your order.
  • The license key provided was invalid or non-functional (verified by our support team).
  • You were charged twice for the same order.

Refunds will not be granted in the following cases:

  • The license key has already been delivered to your email.
  • The key has been activated or linked to a device.
  • Incorrect product selection by the customer after delivery.
  • Customer changed their mind after receiving the license.

3. Delivery Verification

All delivered keys are automatically logged with timestamps and delivery confirmation. If you claim non-receipt, our team will verify delivery status with our mail server before issuing a resolution.

4. Refund Processing Time

If your refund request is approved, processing may take:

  • 5–7 business days for standard refunds
  • Up to 10 business days depending on your bank or card provider

5. Chargebacks

Filing a chargeback without contacting Sucurinet first will result in your license being immediately disabled, and further purchases may be restricted. We strongly encourage customers to contact our support team before initiating disputes.

6. How to Request a Refund

To request a refund, please contact our support team with the following details:

  • Order number
  • Full name and email used during purchase
  • Reason for refund request

Email us at: support@sucurinet.xyz

7. Contact Information

Sucurinet
3806 Central Plaza, 18 Harbour Road, Hong Kong
Email: support@sucurinet.xyz

Thank you for choosing Sucurinet as your trusted provider of genuine ESET Antivirus solutions.

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