Shipping Policy
Thank you for choosing Sucurinet for your cybersecurity needs. This Shipping Policy explains how ESET antivirus licenses and related digital products are delivered through our platform.
1. Delivery Method
All ESET products purchased from Sucurinet are delivered digitally via email. No physical shipping or postal delivery is required.
2. Delivery Time
Once your order is completed successfully, your digital license key and activation instructions will be emailed to you within:
- 1–3 hours under normal circumstances
- Up to 24 hours during verification or technical delays
We prioritize fast, secure, and efficient digital delivery for all customers.
3. Order Confirmation Emails
You will receive the following emails after ordering:
- Order Confirmation – sent instantly after purchase
- Digital Delivery Email – containing your ESET license key & installation guide
4. If You Do Not Receive Your License
If the delivery email does not arrive within 24 hours:
- Check your Spam, Junk, and Promotions folders
- Ensure your email inbox is active and not blocking messages
If you still cannot find it, contact our support team immediately at support@sucurinet.xyz.
5. Incorrect Email Address
Sucurinet is not responsible for failed delivery due to an incorrect email address provided during checkout. Please double-check your details before placing your order.
6. International Delivery
Since all products are digital, international customers receive ESET licenses instantly with no shipping fees, no customs delays, and no geographical restrictions.
7. Support for Delivery Issues
If you experience any difficulties with receiving or activating your ESET digital product, our support team is available to assist you promptly.
8. Contact Us
For delivery-related questions or assistance, please contact us at:
Email: support@sucurinet.xyz
Address: 3806 Central Plaza, 18 Harbour Road, Hong Kong
Thank you for choosing Sucurinet — your trusted provider of genuine ESET antivirus solutions.